All products shown in our Catalog are generally "In Stock" and ready for immediate shipment. Any Catalog items temporarily out-of-stock are usually available for shipment within a few days. All orders will be shipped complete, unless extreme delays occur in which the available product will be shipped and the balance of the order cancelled.
In-Stock Items
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock items will be shipped once the item is picked from stock, your payment is approved, and the receiving address is verified. You will be notified by email when your order is shipped.
Generally, the item(s) you purchase on www.theductshop.com will be shipped UPS Ground, with the applicable charges applied to your order. Most orders will ship from our Southern California Facility. Shipping costs for orders placed on this site are based on the weight of the total order. You will be provided with the total shipping cost for your order during Checkout.
UPS Ground
Most items will be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 1-5 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
When can you track your shipped order? At our warehouse, tracking numbers are assigned to packages upon shipment and generally appear on an email that we will send you after your order has shipped. However, it may take up to 48 hours or longer before the package is checked into UPS's tracking system and available for tracking at www.ups.com. That means even though your package has already shipped from our warehouse and is on its way to you, UPS may not be able to provide any information about your package for up to 48 hours or more.
Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, the email to you confirming the shipment of your order will not offer tracking information, but will still offer order status and other details. Read the information provided below on this page to learn the difference between tracking information and the order status.
